PREAMBLE

The Embassy of the Republic of Kenya to the Kingdom of The Netherlands and accredited to The Czech Republic was opened in 1985. It is situated at Nieuwe Parklaan 21, in the City of The Hague, as both a bilateral and multilateral station. The Embassy’s responsibility is to promote and strengthen the relations between Kenya and the two countries of accreditation, namely, The Kingdom of The Netherlands, and the Czech Republic, as well as to articulate Kenya’s interests within the international organisations in the host country. Through this Charter, the Embassy makes a commitment to the provision of efficient and excellent service.

OUR MANDATE

To project, promote and protect Kenya’s interests in the countries of accreditation and amongst the international organisations based in the host country.

OUR VISION

A responsive Mission embracing effective diplomacy.

OUR MISSION

To advance and safeguard Kenya’s strategic interests in support of sustainable growth and development.

OUR CORE VALUES

• Patriotism
• Responsiveness
• Dignity
• Dynamism
• Team spirit
• Professionalism
• Discipline
• Integrity
• Honesty
• Equity
• Respect

OUR CORE FUNCTIONS

• Protection of Kenya’s interests in the countries of accreditation and international organisations
• Promoting economic, tourism, trade and bilateral issues
• Safeguarding interests of Kenyans in the countries of accreditation
• Consular services
• Protocol matters

OUR CUSTOMERS

• The host governments
• International organisations based in the countries of accreditation
• Citizens of the host governments
• Kenyans living in the Diaspora of the host governments and international organizations of accreditation.
• Companies, Non-Governmental Organisations and individual persons both in the countries of accreditation and in Kenya
• Foreign Missions based in the countries of accreditation
• Ministry of Foreign Affairs Headquarters and other Government Ministries and Departments in Nairobi
• Kenya Missions abroad

 OUR SERVICE STANDARDS

We are committed to delivery of efficient and quality service:-

1) Contact by telephone

• When you contact us by phone, we shall be courteous and helpful at all times
• Answer your questions in full or if unable, take details and call you later within a reasonable time
• Return telephone messages promptly

2) Written correspondence/fax/e-mail

• Respond to you in a clear manner with accurate information
• Ensure you receive full reply within one week. If not, offer an explanation and when to expect the reply
• Respond to e-mail queries substantially 

3) Visits

Customers visiting the Embassy will be:-

• Treated courteously and in confidence
• Met at the agreed time of the appointment

CUSTOMER OBLIGATIONS

To help us provide you with quality service, we need you to:-

• Be punctual at all times of appointment;
• Exercise integrity and commitment to work ethics;
• Treat staff with respect and courtesy;
• Be open minded and sincere in your engagements
• Respect the rules and regulations of the Embassy
• Be simple and accurate
• Responsible at all times

COMPLAINTS, FEEDBACK AND SUGGESTIONS

The Embassy appreciates complaints, feedback and suggestions as this provides a platform for making improvements and solid contributions to our vision and mission. :-

CONTACTS:

Embassy of the Republic of Kenya

Nieuwe Parklaan 21

2597 LA The Hague

Tel.070-3504215

Fax 070-3553594

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it